Terms & Conditions

A 50% deposit of the total fee payable under our proposal is due immediately upon you instructing us to proceed with the website design and development work. The remaining 50% shall become due when the work is completed to your reasonable satisfaction but subject to the terms of the "approval of work" and "rejected work" clauses. We reserve the right not to commence any work until the deposit has been paid in full.

The 50% deposit is only refundable if we have not fulfilled our obligations to deliver the work required under the agreement. The deposit is not refundable if the development work has been started and you terminate the contract through no fault of ours.

The following fees are for if there is some work outside a project:

Any support time for third-party support, e.g., your hosting provider issues, is THB 1000 per issue. We also charge you up to THB 1000 in admin fees if you are unable to pay by yourself for hosting fees or domain renewal.

Samui Infotech is able to provide hosting space or is able to advise what hosting provider fits your business. All fees for any hosting space need to get paid either in advance or, if you order your own hosting provider plan, you will be asked for a prepayment too. Samui Infotech is NOT responsible for any unpaid hosting provider or hosting space. In circumstances, you get off your website if there is a missing payment from your side.

If you miss a payment for your hosting provider or you do not pay the hosting provider fees from Samui Infotech, we give our clients 24 – 48 hours' time to pay the remaining open balance.

If we do not get any payment from our clients, we allow ourselves to close the hosting provider services.

Upon completion of the 3-day review period, we will invoice you for the 50% balance of the project. The due date of this invoice or any normal invoice is 3 days, and the payment needs to get done.

In all offers/proposals we are showing you the service prices, meaning the "real work" prices. We will discuss additional prices, such as the cost of a theme or a special plugin that we need to purchase, and you will find these details in the proposal itself.

Domain names, hosting provider fees, etc., are basically yearly fees and will not be written on an offer/proposal; respectively, they will be written down separately and will NEVER be a part of our service prices.

The Reimbursable Consulting Fee is a fee Samui Infotech will charge if there is pre-work needed to be done in advance to an upcoming website project. A website project can be in a kind of complex way, where all the requirements need to be checked first. Such work could take some time and hours. We are charging this fee to be included in the proposed quota price for any website project you undertake with Samui Infotech. The fees vary between THB 1000 and THB 2500 per website project.

You agree to reimburse us for any requested expenses that do not form part of our proposal, including but not limited to the purchase of templates, themes, plugins, third-party software, stock photographs, fonts, domain name registration, web hosting or comparable expenses.

– Up to THB 1500 for 2-3 days
– From THB 1500 to THB 5000 for 5 days
– More than THB 5000 for 7 days

You must supply all materials and information required by us to complete the work in accordance with any agreed specification. Such materials may include, but are not limited to, photographs, written copy, logos and other printed material. Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount.

Where you fail to supply materials, and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work already completed.

If you can't provide and supply materials, we can provide and advise you on where and what 3rd parties (partners from us) can help you with. They will also advise and invoice you directly.

We are able to do additional work, such as organising images or creating a logo, but we need to charge an extra fee per effort.

If there is a corporate identity or branding rules from your company, we need to know about it.

We are pleased to offer you the opportunity to make revisions to the design. However, we have the right to limit the number of design proposals to a reasonable amount and may charge for additional designs if you make a change to the original design specification.

Our website development phase is flexible and allows certain variations to the original specification. However, any major deviation from the specification will be charged at the rate of THB 550.00 per hour.

Any time frames or estimates that we give are contingent upon your full co-operation and complete and final content in photography for the work pages. During development there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process.

On completion of the work you will be notified and have the opportunity to review it. You must notify us in writing of any unsatisfactory points within 3 days of such notification. Any of the work which has not been reported in writing to us as unsatisfactory within the 3-day review period will be deemed to have been approved. Once approved, or deemed approved, work cannot subsequently be rejected, and the contract will be deemed to have been completed, and the 50% balance of the project price will become due.

If you reject any of our work within the 3-day review period or fail to approve subsequent work performed by us to remedy any points recorded as being unsatisfactory, and we, acting reasonably, consider that you have been unreasonable in any rejection of the work, we can elect to treat this contract as at an end and take measures to recover payment for the completed work.

You must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trade marks, or any other material that you supply to us to include in your website or web applications.

You must indemnify us and hold us harmless from any claims or legal actions related to the content of your website.

Once you have paid us in full for our work, we grant to you a licence to use the website and its related software and contents for the life of the website. Licences for a finished website are valid for one year. In this case, we advise doing a signed contract with Samui Infotech to keep your website always updated.

12.1 Additional costs, referring to theme / plugin licences: Depend on the theme/plugins we use, if there are recurring costs, either yearly costs or half-yearly costs. We will ask You if You like to have a new version of it and will ask You pay for the half or full yearly cost. Samui Infotech will never pay for a licence as long as you do not want an update for it.

12.2 If you don't have a signed contract with Samui Infotech, we will not be able to care about the updates on your website; this includes no update work will get done as long as you are not asking us to do it. If we do work like this, we need to charge for this work.

This also means that we won't update any paid themes or plugins used on the website.

12.3 If you have a signed contract with Samui Infotech, this can be an SEO service & update contract or only an update service contract; standard paid themes and paid plugins are included, and we are aware that any updates for those are done and working together with the other plugins and WordPress.

12.4 As standard, paid themes and paid plugins include the following: One working, active theme for WordPress. A standard paid plugin depends on the functionality of the website but basically includes WPML (WordPress Multilingual Plugin), a professional online form plugin (we usually use Gravity Forms), an SEO plugin (we usually use SEO Press), and a cache/image optimising plugin.

12.5 Not included plugins are all other plugins that need to get paid either on a yearly basis or monthly basis, depending on the functionality and complexity of the plugin.

We do not guarantee any specific position in search engine results for your website. We perform basic search engine optimisation according to current best practice.

We shall not be liable for any loss or damage which you may suffer which is in any way attributable to any delay in performance or completion of our contract, however that delay arises.

To the full extent permitted by law, all terms, conditions, warranties, undertakings, inducements or representations, whether express, implied, statutory, or otherwise (other than the express provisions of these terms and conditions) relating in any way to the services we provide to you are excluded. Without limiting the above, to the extent permitted by law, any liability of Samui Infotech Co., Ltd, under any term, condition, warranty or representation that by law cannot be excluded is, where permitted by law, limited at our option to the replacement, re-repair or re-supply of the services or the payment of the cost of the services that we were contracted to perform.

We reserve the right to subcontract any services that we have agreed to perform for you as we see fit.

We (and any subcontractors we engage) agree that we will not at any time disclose any of your confidential information to any third party.

The agreement constituted by these terms and conditions and any proposal will be construed according to and is governed by the laws of Thailand. You and Samui Infotech Co., Ltd. agree to the non-exclusive jurisdiction of Thailand's courts for any disputes related to these terms or services provided.

We will supply to you account credentials for domain name registration and/or web hosting that we purchased on your behalf when you reimburse us for any expenses that we have incurred.

You are responsible for maintaining your backups with respect to your website, and we will not be liable for restoring any client data or client websites except to the extent that such data loss arises out of a negligent act or omission by us.

Most hosting providers have some backup mechanisms included. Please refer to your hosting provider for what intervals backups are done.

If you need a better backup strategy, we are able to help and would like to offer you a proposal.

You are responsible for complying with all relevant laws relating to e-commerce and, to the full extent permitted by law, will hold harmless, protect, defend, and indemnify Samui Infotech Co., Ltd, and its subcontractors from any claim, penalty, tax, tariff loss, or damage arising from your or your clients' use of Internet electronic commerce.

By using current versions of well-supported frameworks such as "Bootstrap" or similar, we endeavour to ensure that the websites we create are compatible with all current modern web browsers such as the most recent versions of Internet Explorer, Firefox, Google Chrome and Safari. Third-party extensions, where used, may not have the same level of support for all browsers. We will substitute alternative extensions or implement other solutions, on a best effort basis, where we find any incompatibilities.

Depending on your business area, we will advise you to act in terms of GDPR compliance as well as PDPA Thailand compliance.

Samui Infotech Co., Ltd. does not own the website and the related data from our clients, including personal data, but may operate or maintain it. The website owner is solely responsible and liable to the European Union (GDPR) and its authorities and the Thai government and its authorities (PDPA Thailand), such as third parties, to comply with all relevant applicable laws and regulations and specifically all applicable Thai and international data protection laws, adjustments and guidelines.

Simon Vetterli, the owner of the website, releases and holds Samui Infotech Co., Ltd. and himself completely harmless (including expenses and legal defence costs) from all claims, demands, penalties, fines, etc., raised by the government, government authorities, or third parties based on actual or alleged infringement of applicable laws, regulations, and guidelines, particularly in the field of data protection.